Can Wave record phone calls with prospects?

Yes. Wave's Phone Bridge records phone calls on iPhone and Android on every plan (on Free, calls count toward the 30 minutes a month): you dial from Wave, the prospect sees your own number, both sides are recorded, and you get a speaker-labeled transcript and summary. You can also bring Wave into a call already in progress if your carrier supports three-way calling.

Does Wave integrate with my CRM?

Not directly. Wave AI has no native Salesforce or HubSpot sync. You can copy or export summaries, connect Zapier to send each finished session to 8,000+ apps, including HubSpot and Salesforce, or use the Wave Developer API.

Can my whole sales team use Wave?

Yes. Wave Teams costs $7.50 per user per month with a five-user minimum and adds centralized billing and a team console to invite reps and manage seats. Each rep keeps a private account; admins see usage, never recordings.

How is Wave different from Gong or Chorus?

Gong and Chorus are revenue-intelligence platforms built for managers, with CRM sync and deal analytics. Wave AI is a lighter tool for the rep: it records phone calls, video calls and in-person meetings from one app, and writes transcripts and summaries, without forecasting or coaching scorecards.

Is my sales data secure?

Wave encrypts recordings in transit and at rest, holds a SOC 2 Type 1 report for its security controls, and does not use your recordings, transcripts or summaries to train AI models.

Record Every Sales Call. Close More Deals.

Last updated: November 3, 2026

Wave AI is a sales call recording tool for reps who sell by phone, video and in person: it records phone calls from your own number on iPhone and Android, Zoom, Google Meet and Teams demos, and face-to-face meetings, then writes speaker-labeled transcripts and summaries with objections and next steps. Free to start.

Recording sales calls with Wave

How do I record sales calls?

Use the method that matches how the call happens. Every one lands in the same library with a transcript, speaker labels and a summary you can paste into your CRM.

Phone calls: dial from Wave's Phone tab on iPhone or Android. The prospect sees your own number and both sides are recorded. Works on every plan; Pro is unlimited.
Zoom, Google Meet and Microsoft Teams: connect your calendar and a Wave bot joins, or record without a bot in Wave for Mac and Windows or the Chrome extension.
In person: put your phone on the table and tap record, or start from Apple Watch or a Wear OS watch.

Compare: the best call recorder apps with transcription

Getting notes into your CRM

Wave has no built-in Salesforce or HubSpot sync. Instead, copy or export the summary, or connect Zapier (8,000+ apps) and trigger on New Session Ready to push notes wherever your pipeline lives. Developers can use the Wave Developer API or MCP server.

Wave + Zapier: send notes to HubSpot, Salesforce and more

Telling prospects you're recording

Wave shows you a recording notice before each phone call but doesn't play an announcement, so say it at the start of the call. Twelve US states require everyone's consent.

One-party and all-party consent states

The problems you know too well

Forgetting What Prospects Said

You remember the vibe but not the details. Wave captures every word so you can follow up with precision.

CRM Notes Are Always Behind

Updating your CRM after every call is tedious. Wave gives you structured summaries you can paste into your pipeline, or send there automatically through Zapier.

No Way to Coach at Scale

Sales managers can't sit in on every call. Reps can share a call's recording, transcript and summary with a manager, who can read it in minutes instead of listening to an hour.

Features

Everything you need to capture every conversation

Record Any Call

Phone calls through Wave's Phone Bridge, Zoom demos, Google Meet discoveries, Teams check-ins and in-person meetings, all in one library.

AI Deal Summaries

Get summaries that highlight objections, buying signals, next steps, and key decisions from every conversation.

Speaker Identification

Automatically label who said what. Know exactly what your prospect said vs. what your rep promised.

Searchable Call Library

Search across all your sales conversations, or ask Wave a question like which prospects raised pricing last month, and get answers that cite the call and line.

Share with Your Team

Share a call with a teammate by email invite or link. On Wave Teams, every rep keeps a private account and admins manage seats and billing without seeing recordings.

Works on Every Device

iPhone, Android, Wave for Mac and Windows, the web, the Chrome extension, Apple Watch and Wear OS. Capture conversations wherever they happen.

Perfect for

Discovery callsProduct demosNegotiation meetingsClient onboarding callsQBR and check-in meetingsSales coaching and review

FAQs

Common questions

The Wave Guide to Meeting Recording

Four ways to record any meeting with Wave — meeting bots, desktop app, phone calls, and mobile. Pick your method and never miss a detail.

All The Ways to Wave: Every Device, Every Scenario, One App

The complete guide to recording with Wave — iPhone, Android, Apple Watch, Wear OS, Desktop, Chrome Extension, Meeting Bots, Phone Calls, Web App, and Import. Every way to capture, transcribe, and summarize your conversations.

Wave Is SOC 2 Type 1 Compliant

Wave completed a SOC 2 Type 1 examination covering the design of controls relevant to Security as of March 1, 2025. Here's what that means for you.